Terms & Conditions

Client Terms and Conditions

Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy.

Free Initial Consultation

You will be offered a free 20-30 minute online initial consultation. No therapy will be provided during the consultation.

The purpose of this initial consultation is to discover what your problem is, whether or not I can help you and to answer any questions you may have. During these calls, estimates of the number of sessions required to deal with your issue are given on the basis of the information presented at that time. Estimates are only rough guidelines and are subject to change.

Booking and Payment

Payment for online sessions must be made at least 48 hours before the scheduled session start time. Where payment is not received 48 hours before your session, the session will be cancelled and may be offered to someone else. It is your responsibility to pay the session fees before each scheduled session in order to confirm the appointment booking.

Cancellation and Rescheduling

If you need to cancel or reschedule a session, please provide as much notice as possible. Notification must be made via email at least 48 hours prior to the session.

Refunds

No refunds will be issued for cancellations within 48 hour of sessions.

Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.

Session Fees

All professional fees will be disclosed to you prior to booking.

Payment Methods

Payment may be made online via credit or debit card.

Contact Between Sessions

Any contact between sessions will be via email during office hours.

Medical or Psychological Conditions

I may ask questions about your medical history to establish any contraindications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update me of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.

If you are receiving care or treatment from any medical, healthcare or therapy practitioner, for example; GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence.

Please note that I will be unable to offer my professional service if you suffer from epilepsy or any form of psychosis.

Age Restrictions

You must be at least 18 years told to participate in online therapy sessions.

Attending Your Sessions

Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.

Hypnotherapy Recordings

Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances.

Outcome of Sessions

The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your issue. No outcome can or will be guaranteed. However, I will always endeavour to use my best efforts and skills to work towards your goals and intended outcomes.

Standards of Behaviour

During the course of any therapy sessions. I will treat you with respect and not abuse the trust you place in me. I will use best practice at all times in our mutual interest. In return you agree to not attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.

Confidentiality

All contact, including sessions, telephone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:

Where you give permission for confidentiality to be broken.
Where I am compelled by a court of law.
Where the information is of a nature that confidentiality cannot be maintained, for example:

The possibility of harm to yourself or others exists.
In cases of fraud or crime.
When under 18 year olds are involved.

Where a referring GP or other healthcare professional required a report. A copy of the report will be available on request.

Liability and Indemnity

Under no circumstances will Amanda Craggs be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequencial, or other damages (including without limitation lost profits, lost revenues or similar economic loss) whether in contract, tort, or otherwise, arising out of the advice or the information provided to you during professional services provided by Amanda Craggs. In addition, you agree to defend, indemnity, and hold Amanda Craggs harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.

Governing Law

These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the Laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts to settle any dispute which may arise out of or in connection with these terms and conditions.

Terms and Conditions Updates

These terms and conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have re-started therapy with me after a long period of absence.